To register on our platform, all you need is a valid email address and a working phone number from the country of residence chosen. To begin with, you will only be required to enter an email address, phone number and also create a password for your account. When setting up your account, you might be faced with the following challenges. Email is already connected to an account: If you see this error, this email address has already been used to register on our Kwakol platform and cannot be used again.

The basic requirements for you to keep in mind while setting up your Personal Area (PA) password are: Must contain 6-12 characters Must contain both uppercase and lowercase letters (example of uppercase letters - A,Z; example of lowercase letters - a,z) Must contain a combination of numbers and English letters (example - 123Happy) Must not contain any special characters (example of special characters - @,*) The website has a helpful colour coding feature for you to identify which requirements are being met and which aren’t.

Log in to your Dashboard. Go to Transaction History. Find the transaction that has been rejected and hover your mouse over the ‘Rejected’ status. You will be able to see the rejection reason in a small pop-up. A few reasons why your transactions may be getting rejected are: Making transactions to/from an account that isn’t on the account holder’s name. Withdrawing in a proportion greater than deposited, for a particular payment system.

For when you may have to troubleshoot network issues, or browser-related problems it can be helpful to clear your browser’s cache and cookies; read on for a handy guide to clearing your browser’s cache and cookies.  Be aware that by clearing your browsing data, you may lose the following;  Saved Password  Address bar autocomplete  Auto-login saved data Desktop Browsers Windows Google Chrome: On your computer, open Chrome. Click on Customize and Control on the top right (shown as 3 vertical dots).