• Log in to your Dashboard.
• Go to Transaction History.
• Find the transaction that has been rejected and hover your mouse over the ‘Rejected’ status.
• You will be able to see the rejection reason in a small pop-up.

A few reasons why your transactions may be getting rejected are:

• Making transactions to/from an account that isn’t on the account holder’s name.
• Withdrawing in a proportion greater than deposited, for a particular payment system.
• Insufficient funds to complete the transaction.
• Withdrawal method must be the same deposit method e.g You will have to withdraw in naira if you made the deposit in naira, if not withdrawal would be rejected.