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Why has my deposit/withdrawal been rejected?

  • Log in to your Dashboard.
  • Go to Transaction History.
  • Find the transaction that has been rejected and hover your mouse over the ‘Rejected’ status.
  • You will be able to see the rejection reason in a small pop-up.

A few reasons why your transactions may be getting rejected are:

  • Making transactions to/from an account that isn’t on the account holder’s name.
  • Withdrawing in a proportion greater than deposited, for a particular payment system.
  • Insufficient funds to complete the transaction.
  • Withdrawal method must be the same deposit method e.g You will have to withdraw in naira if you made the deposit in naira, if not withdrawal would be rejected.